Frequently Asked Questions
Find answers to common questions about our products and services
Are your products officially licensed?
Yes, all merchandise sold on Webtoon Shop is 100% officially licensed and produced in collaboration with the original creators and studios.
Do you restock sold-out items?
While many items are restocked, some are limited edition releases. We recommend signing up for email alerts on the specific product page to be notified of restocks.
Where do you ship from?
Orders are fulfilled and shipped from our global distribution centers located in the United States, South Korea, and Europe to ensure the fastest delivery.
Can I cancel my pre-order?
Pre-orders can be cancelled for a full refund anytime before the official shipping date begins. Once the shipping process starts, standard return policies apply.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay.
Are there customs fees for international orders?
International customers are responsible for any customs duties or import taxes imposed by their local government upon delivery.